FAQ
How much will it cost to post?

Shipping is through Australia Post with costs based on weight. All items require Signature on Delivery as per PayPal terms and conditions.

The below are the current prices for items within Australia;

Up to 500g      $11.50 (standard)     $14.50 (express)

500g to 3kg     $17.00 (standard)     $20.00 (express)

3kg to 5kg       $20.50 (standard)     $28.00 (express)

In most instances items arrive at their destination without any issues, however there is always a risk that something will go wrong once they are with Australia Post. For higher value orders I take out insurance to cover the cost of the item so that this value can be refunded to you in the case of something happening, however, this insurance will not cover the value of any original fabric you have supplied. I am happy to provide you with a quote for additional insurance up to the value of $5000, please contact me to discuss.

Which postage option should I choose?

Australia Post provides estimated delivery times of 5-6 business days for standard post and 2-3 days for express. Please be aware that standard post does not come with a delivery date guarantee, if you need your items in less than 14 working days I highly recommend purchasing the express post.

If your item does not arrive within the expected timeframe please contact me and I will follow up with Australia Post.

Something is wrong with my purchase, what now?

If you find any issues with your item, please contact me so we can work out a solution. It is important to check your item prior to washing, once an item has been washed or used refunds may not be available.

Refund or replacement will be provided for items which are faulty or become so with normal use/care once the item has been returned.​ 

Custom items are not refundable except in cases where the work is faulty or become so with normal use/care. I do not offer refunds for change of mind for custom items. Please make sure you have confirmed all details of custom items with me prior to paying your invoice so disappointment doesn't occur. 

Wrap scrap items - If you decide to discontinue your conversion after the wrap is in my possession, return shipping will be at your cost, if work has not begun I will refund you the cost of the conversion. Once I have begun work on the conversion a refund is not available.

What do I need to do with my wrap/fabric before sending it to you?

Please ensure your wrap/fabric is washed and ironed before you send it to me. I am happy to do this for you at an additional fee of $15. If your wrap does not arrive in a reasonable state you will be charged this fee.

Hand dyed yarn Australia Threaded Embrace